1. If you use the Content Genie app
- To disconnect a service: disconnect YouTube, Facebook or Instagram in the App's settings, and Google Calendar under Google Drive & Calendar in the main menu. We delete the tokens and stored data from that service within 7 days. For Google Drive, or anything you cannot remove yourself, send a request through our privacy request form.
- To delete your account: send a deletion request through our privacy request form using your account email. We delete your account data within 30 days, except records we must keep by law, and confirm by email.
2. Removing our access from the provider
- Google and YouTube: visit https://security.google.com/settings/security/permissions, choose Content Genie and remove access.
- Facebook: go to Settings and privacy, Settings, then Apps and websites, choose Content Genie and remove it. Instagram: go to Settings, then Apps and websites, and remove Content Genie.
When you remove our access, we can no longer reach your account, and we delete the stored data from it on the same schedule. To make sure everything is erased, you can also send a deletion request through our privacy request form.
3. If you booked a demo or talked to Gina
Use our privacy request form and choose "Delete my information". Use the same email address you gave us, so we can find and verify your information. We delete your booking details, leads and Gina conversations within 30 days and confirm by email.
4. What we may keep
We may keep limited information where the law requires it (for example, tax or accounting records), to resolve disputes or enforce our agreements, or in backups that are overwritten on a regular schedule. Content you already published to a platform stays on that platform until you remove it there.
