Privacy Policy

Content Genie LLC, a Wyoming limited liability company ("Content Genie", "we", "us" or "our"), operates the website at contentgenies.ai (the "Website"), the Content Genie software (the "App"), our AI website assistant Gina, and our done-for-you content services (together, the "Services").

This Privacy Policy explains what personal information we collect, how we use and share it, how long we keep it, and the choices and rights you have. It applies to visitors of the Website, people who book a demo or talk to Gina, people who use the App, and people whose information is shared with us by our customers.

If we sign a separate written agreement with you or your company, that agreement may add to this policy for the Services it covers. Where we process content on behalf of a business customer, that customer decides how its content is used, and we follow its instructions.

Information you give us

• Booking details: your name, email address, phone number, how you would like to work with us (done for you or using the software), your answers to our booking questions (for example your goals, budget range, timeline and, if you choose to give it, an approximate credit score range), the time you pick and anything else you tell us before the call.
• Conversations with Gina: what you type in a chat, and what you say on a voice call, which is converted to a written transcript. We keep the transcript and any contact details you share. We do not keep an audio recording of the call.
• Account information: your name, email address, password (stored only in a protected, one-way scrambled form), team or workspace membership and role.
• Content you add to the App: videos, images, thumbnails, scripts, ideas, notes, schedules, voice samples (only with the speaker's consent) and similar material.
• Privacy and legal requests: the details you send through our privacy request form.
• Communications: messages you send us and notes from calls and demos with our team.

Information from services you connect

• YouTube (Google): when you connect a channel, we receive through YouTube API Services your channel ID and name, your video list and details, and private analytics for your channel such as views, watch time, average view duration, impressions and click-through rate, plus access and refresh tokens that let the App act on your channel as you authorize.
• Google Drive and Google Calendar: if you connect them, the files and folders you choose to use with the App, and calendar events the App creates or updates for you.
• Facebook and Instagram (Meta): if you connect a Page or professional account, its ID, name and the permissions needed to publish the posts you schedule.
• Public information: titles, thumbnails, channel names, publish dates, public statistics and public comments for public videos and channels that you or your team choose to track, and public news articles.

Information collected automatically

• Our own website measurement: the pages you visit, how long you stay, how far you scroll, how much of our film you watch, the page that sent you to us, and your browser and device type. This uses a random ID saved in your browser's storage, not a cookie, and is not linked to your name unless you later give us your details on the Website.
• Website analytics from our hosting provider, Lovable: it records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. It uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. Lovable collects this data for us. Lovable's privacy policy explains how it handles it. Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor.
• Security and service logs: IP address, browser and device details, and the date and time of requests, used to keep the Services secure and working. To limit abuse of Gina we store a one-way scrambled (hashed) version of your IP address rather than the address itself.
• App usage: actions you take in the App, such as the features you use, which we use to run, secure and improve it.

We do not knowingly collect sensitive information such as health information, government ID numbers or precise location. A credit score range is only collected if you choose to select one, and we never run a credit check or pull a credit report.

• To provide the Services: run the App, show your library and analytics, publish content you approve to the channels you connect, and deliver done-for-you work.
• To book, prepare for and hold your demo, including deciding which kind of call fits what you told us, and to follow up with you about it.
• To answer your questions through Gina and our team.
• To send service messages, such as booking confirmations, changes, reminders and replies to requests.
• To calculate our own metrics, such as how a video compares with a channel's recent average. These are Content Genie's calculations, not figures provided by YouTube, and are labelled that way.
• To keep the Services safe: prevent fraud, spam and abuse, and enforce our terms.
• To understand how the Website and App are used and to improve them.
• To meet legal obligations and to establish, exercise or defend legal claims.

We do not sell your personal information. We do not use YouTube data, or any personal information, for third-party advertising, and we do not show advertising in the App.

If data protection laws such as the GDPR or UK GDPR apply to you, we rely on: performance of a contract (to provide the Services and book your demo); our legitimate interests (to run, secure, measure and improve the Services and follow up on inquiries, balanced against your rights); your consent (for example, when you connect a third-party account or give an optional answer), which you can withdraw at any time; and compliance with legal obligations.

Gina, our website assistant, is an AI system, not a person. Your chat messages and spoken words on a call are sent to our AI providers to create Gina's replies, and the conversation is saved so our team can follow up. Please do not share information in a chat or call that you do not want us to keep.

The App also uses AI providers to analyse and generate content, such as transcripts, summaries, scripts, thumbnails and voiceovers, from the material you choose. We use these providers' business services under terms that limit how they may use the data, and we do not allow them to use your information for their own advertising.

Our booking page uses your answers to decide whether a done-for-you call is the right fit or whether the software is a better place to start. This does not produce legal or similarly significant effects, and you can always ask a person on our team to review it through our privacy request form.

Content Genie uses YouTube API Services to connect to your channel and to read public YouTube information. By using the YouTube features of Content Genie you agree to be bound by the YouTube Terms of Service. Google's handling of your information is described in the Google Privacy Policy.

Content Genie accesses your YouTube account only through the Google permission screen, where you can see exactly which permissions are requested, and uses them only to provide the features described in this policy.

You can disconnect your YouTube channel at any time in the App's settings. You can also revoke Content Genie's access from your Google Account at https://security.google.com/settings/security/permissions. Either way, Content Genie can no longer reach your channel, and we delete the tokens and stored data that came from your channel within 7 days.

Content Genie's use and transfer of information received from Google APIs, including YouTube, Google Drive and Google Calendar, adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop, improve or train generalized artificial intelligence or machine learning models, and people on our team read it only with your permission, for security, or where the law requires.

We share YouTube API data only with the service providers that help us run the features you use (for example, hosting and AI processing), under confidentiality and data protection obligations. We do not sell it and do not use it for advertising.

• Service providers that process information for us under contract: website and app hosting, database and file storage (including Lovable and its infrastructure providers), AI model providers (such as OpenAI, Google and ElevenLabs), email delivery, caption, search and data providers. They may use the information only to provide services to us.
• Platforms you connect, such as YouTube, Google Drive, Google Calendar, Facebook and Instagram, when you ask us to read from or publish to them.
• Our team and contractors who need it to deliver the Services, under confidentiality obligations.
• Professional advisers, such as lawyers and accountants, under confidentiality obligations.
• Authorities or others when the law requires it, or when needed to protect the rights, property or safety of our users, the public or us.
• A buyer or successor if we are involved in a merger, acquisition, financing or sale of assets. This policy would continue to apply to your information.
• Anyone else, only with your direction or consent.

We do not sell personal information and do not share it for cross-context behavioral advertising, as those terms are defined under California and other U.S. state laws, and we have not done so in the past 12 months.

We keep personal information only as long as we need it for the purposes in this policy, including to follow up on inquiries, provide the Services, keep records we are required to keep and resolve disputes. We then delete it or make it anonymous. Specific periods:

• Authorized data from your YouTube channel, and public data about other channels, is refreshed or deleted within 30 days of being retrieved, except as noted next.
• Public statistics (views, likes, comment counts) and the metrics Content Genie computes from them may be kept for up to 36 months so trends can be shown over time.
• Public comment text and summaries made from it are deleted after 30 days.
• Access and refresh tokens are stored encrypted and deleted when you disconnect the service or delete your account.
• Video files you upload for publishing are deleted from our storage within 30 days after the upload to YouTube completes, unless you keep them in your library.
• When you ask us to delete your account, we delete your account data within 30 days, except records we must keep by law.
• Booking details, leads and Gina conversations are kept while we may reasonably need them to follow up with you or provide the Services, and you can ask us to delete them at any time.
• Detailed hosting analytics are kept for 90 days and daily summaries for a year.

We are based in the United States, and our service providers may process information in the United States and other countries. Where the law requires it, we use appropriate safeguards for international transfers, such as the European Commission's Standard Contractual Clauses and the UK addendum.

We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit and at rest, encrypted storage of connection tokens and access controls that limit who can see data. No system is perfectly secure. If a breach affects your information, we will notify you and any authorities as the law requires.

Wherever you live, you can ask us to tell you what personal information we hold about you, give you a copy, correct it, or delete it, and you can disconnect connected accounts at any time or ask us to delete your account. To make a request, use our privacy request form. We do not charge for requests and will not treat you differently for making one.

European Economic Area, United Kingdom and Switzerland

You have the right to access, correct, delete, restrict or object to our processing of your personal information, to data portability, and to withdraw consent at any time without affecting earlier processing. You also have the right to complain to your local data protection authority.

California and other U.S. states

If you live in California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia or another state with a consumer privacy law, you may have the right to know what personal information we collect, use and disclose, to access and get a copy of it, to correct it, to delete it, and to opt out of its sale, sharing for targeted advertising, or use for profiling. We do not sell or share personal information for targeted advertising. If we deny your request, you may appeal by sending a new request and choosing "Appeal a decision"; if we deny the appeal, you may contact your state attorney general.

In the past 12 months we have collected these categories of personal information, from the sources and for the purposes described above: identifiers (name, email, phone, IP address, account IDs); customer records; commercial information (the services you are interested in and your budget range); internet or other electronic activity (website and App usage); audio and electronic information (chat messages and call transcripts); professional information (your business and role); inferences (whether a done-for-you call is a fit); and account login details, which we use only to provide the Services. We disclose these categories for business purposes to the service providers listed in section 7.

You may use an authorized agent to make a request for you. We will verify your identity, usually by confirming control of the email address linked to your information, and may ask the agent for proof of authorization.

Our Website honors Global Privacy Control signals as a request to opt out of the sale or sharing of personal information. Because we do not sell or share personal information, no further change is needed. We do not respond to "Do Not Track" signals, which have no agreed standard.

Canada

You may access and ask us to correct your personal information and may withdraw consent to its use, subject to legal or contractual limits. You may also contact the Office of the Privacy Commissioner of Canada, or your provincial privacy regulator.

We respond to requests within 30 days, or within the longer period your local law allows, and will tell you if we need more time.

We send service messages related to your demo, account or request, such as confirmations and replies. If you give us your phone number when booking or talking to Gina, you agree that we may call or text you about your demo and your inquiry. Message and data rates may apply. We will only send marketing messages where the law allows it or you have agreed, and every marketing email includes a way to unsubscribe.

The Services are for adults and businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us through our privacy request form and we will delete it.

We may update this policy from time to time. We will post the new version here with a new "Last updated" date, and if the changes are material we will tell App users in the App or by email before they take effect.

Content Genie LLC is responsible for your personal information. For any privacy question or request, including requests to our privacy team, please use our privacy request form. We reply by email, and our mailing address is available on request.