Terms of Service

These Terms of Service ("Terms") are a legal agreement between you and Content Genie LLC, a Wyoming limited liability company ("Content Genie", "we", "us" or "our"). They cover your use of contentgenies.ai, the Content Genie software (the "App"), our AI assistant Gina, demo bookings and our other services (together, the "Services").

By using the Services, booking a demo, chatting or calling Gina, or creating an account, you agree to these Terms, our Privacy Policy, our Earnings Disclaimer and our Cookie Notice. If you use the Services for a company, you confirm you are authorized to accept these Terms for it, and "you" includes that company.

If you do not agree, do not use the Services.

You must be at least 18 years old and able to form a binding contract. The Services are meant for business and professional use. You may not use them if the law prohibits it, or if we have previously suspended or removed your access.

• Website and Gina: information about Content Genie and an AI assistant that answers questions and can help you book a demo.
• The App: software for researching, planning, scripting, editing, reviewing and publishing content, offered on the plans and prices shown at purchase or in your order.
• Done-for-you services: our team produces and manages content as a business partnership. These services are provided only under a separate written agreement signed by you and Content Genie (a "Service Agreement"). The Service Agreement sets the scope, fees, milestones, any guarantee and its conditions, and refund terms, and it controls if it conflicts with these Terms.

Nothing on the Website, said by Gina, or said in a demo, call or email is an offer, quote, promise or guarantee unless it is written into a signed Service Agreement or an order you accept. We may change, add or remove features, and will give reasonable notice of changes that materially reduce a paid plan.

When you book a demo, you agree to give accurate information. Our booking questions help us decide which call fits you; we may decline, reschedule or cancel a booking, for example if a time becomes unavailable or the information given appears inaccurate. You can change or cancel your demo with the private link in your confirmation. Demos are free and do not commit either of us to anything.

Gina and many App features use artificial intelligence. AI output can be inaccurate, incomplete or out of date, and may resemble content created for others. Gina is not a person and cannot make commitments for us. Nothing produced by AI in the Services is legal, financial, tax, investment or other professional advice. Review all output before you rely on it or publish it; you are responsible for what you publish.

By chatting or calling Gina, you agree that your messages and a transcript of your call are sent to our AI providers to produce replies and are saved, as described in our Privacy Policy.

Keep your login details private and tell us promptly through our privacy request form if you believe your account has been used without permission. You are responsible for activity under your account and for the people you invite to your workspace. Account owners control their workspace and the access of its members.

Paid plans and services are billed as shown at purchase or in your order or Service Agreement. Unless stated otherwise, fees are in U.S. dollars, exclude taxes, and subscriptions renew automatically for the same period until cancelled. You can cancel a subscription at any time; it ends at the close of the current billing period. Except where the law or a Service Agreement says otherwise, fees are non-refundable. We may change prices with at least 30 days' notice, effective from your next billing period. We may suspend Services for unpaid amounts.

You keep ownership of the videos, images, text, voice samples and other material you add to the Services ("Your Content"), and, as between you and us, the output the App creates for you. You give us a worldwide, non-exclusive licence to host, copy, process, transmit, display and adapt Your Content only as needed to provide, secure and improve the Services for you, including sending it to the platforms you choose. This licence ends when Your Content is deleted, except for backup copies kept for a limited time and anything you published.

You confirm you have all rights and permissions needed for Your Content, including consent from anyone whose voice, image or likeness appears in it, and that it does not infringe or violate anyone's rights or any law or platform policy.

The Services use YouTube API Services. By using the YouTube features of the Services you agree to be bound by the YouTube Terms of Service and the YouTube Community Guidelines, and you acknowledge that the Google Privacy Policy applies to Google's handling of your information. You can revoke the Services' access to your Google Account at any time at https://security.google.com/settings/security/permissions.

Content Genie is not affiliated with, endorsed by or sponsored by YouTube, Google, Meta, TikTok, LinkedIn, X or any other platform. Your use of each platform is governed by its own terms, and platforms can change their features, rules, monetization and access at any time. We are not responsible for a platform's decisions, such as rejecting, limiting, demonetizing or removing content or accounts. Metrics the Services compute themselves are labelled as Content Genie's own calculations.

You agree not to, and not to let anyone else:

• break any law or platform policy, or infringe anyone's intellectual property, privacy or publicity rights;
• upload or publish content that is unlawful, deceptive, defamatory, hateful, harassing, sexually explicit involving minors, or that promotes violence;
• clone or imitate anyone's voice or likeness without their clear permission;
• send spam, buy or fake engagement, mislead audiences, or manipulate platform metrics;
• scrape, resell or redistribute data obtained through the Services, including YouTube data;
• copy, reverse engineer or build a competing product from the Services;
• probe, overload, disrupt or bypass the security or limits of the Services, or access them other than through the interfaces we provide;
• upload malware, or use the Services to harm others;
• try to make Gina say or do things outside its purpose, or use it to collect information about others.

The Services, including their software, design, workflows, text, graphics, logos and the Content Genie name, belong to Content Genie and its licensors and are protected by law. We give you a limited, non-exclusive, non-transferable, revocable right to use the Services under these Terms. If you send us ideas or feedback, we may use them freely without paying you.

Content performance and income depend on many things outside our control. We do not promise any number of views, subscribers, followers, sales, revenue or other results, and any figures shared by us, by Gina or by customers are examples, not typical or guaranteed results. See our Earnings Disclaimer. Any guarantee for done-for-you services exists only as written, with its conditions, in a signed Service Agreement.

To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services will be uninterrupted, error-free or secure, that AI output will be accurate, that any platform will accept or keep any content, or that any metric will predict performance.

To the fullest extent permitted by law, Content Genie and its members, managers, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, data, goodwill or business opportunities, arising from or related to the Services or these Terms, even if advised of the possibility.

Our total liability for all claims arising from or related to the Services or these Terms is limited to the greater of the amount you paid us for the Services in the 12 months before the event giving rise to the claim, or 100 U.S. dollars. A Service Agreement may set a different limit for the services it covers. These limits apply to every legal theory and do not limit liability that cannot be limited by law.

You will defend, indemnify and hold harmless Content Genie and its members, managers, employees, contractors and agents from any claims, losses, damages, fines and costs (including reasonable legal fees) arising from Your Content, your use of the Services, or your breach of these Terms or of any law or third-party right.

You can stop using the Services at any time and ask us to delete your account through our privacy request form. We may suspend or end your access, with notice where reasonable, if you breach these Terms, create risk or legal exposure for us or others, fail to pay, or if a platform or the law requires it. Sections that by their nature should survive (including content licences needed for published work, payment obligations, no guarantee of results, disclaimers, limitation of liability, indemnity and dispute resolution) survive termination.

Please read this section carefully. It affects your rights.

Informal resolution: before starting a claim, you agree to contact us through our privacy request form (choose "Other privacy or legal question") and describe the dispute, and to try in good faith to resolve it for at least 30 days.

Binding arbitration: if we cannot resolve it, any dispute, claim or controversy arising from or relating to the Services or these Terms will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitration will take place in Wyoming or by video conference, unless you and we agree otherwise. Judgment on the award may be entered in any court with jurisdiction.

Class action and jury trial waiver: you and Content Genie each agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and each waives the right to a jury trial.

Exceptions: either party may bring an individual claim in small claims court, and either party may ask a court for an injunction to protect its intellectual property or confidential information.

Opting out: you may opt out of this arbitration agreement by sending us notice through our privacy request form within 30 days of first accepting these Terms, stating your name, email and that you opt out of arbitration.

If this arbitration agreement is found unenforceable for a claim, that claim will be decided only by the state or federal courts located in Wyoming, and you and we consent to their jurisdiction.

These Terms are governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict of laws rules. If you are a consumer living outside the United States, you keep any protections that the law of your country gives you and that cannot be waived by contract.

We may update these Terms. We will post the new version here with a new "Last updated" date and, for material changes, tell App users in the App or by email before they take effect. Continuing to use the Services after the change takes effect means you accept the updated Terms.

These Terms, together with the documents they refer to and any Service Agreement or order, are the entire agreement between you and us about the Services. If any part is found unenforceable, the rest stays in effect. Our not enforcing a right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We are independent contractors, and nothing here creates a partnership, joint venture or employment relationship, unless a signed Service Agreement says otherwise. You agree that we may send notices electronically, by email or in the App, and that electronic agreements and notices satisfy any legal requirement for a writing.

For questions about these Terms, or to send a legal notice, use our privacy request form and choose "Other privacy or legal question". Content Genie LLC, Wyoming, United States.